The RAUS guarantee
Use your first order for 60 days. If you don't see a difference, email support@raus.co within 90 days of delivery and we refund that order in full to your original payment method. No return, no photo. One guarantee refund per customer, on the first order only, whether it's a single or a kit. Subscription renewals and later orders fall under the standard return policy below. Refunds post within 7 business days of your email.
Standard returns
Unopened products
Changed your mind? Unopened, sealed products can be returned within 30 days of delivery for a full refund of the product price. Email us and we send a prepaid return label. Returns are free; we refund when it arrives.
Backorders
Your card is charged at checkout. Cancel any time before your order ships and we refund it in full within 7 business days. If we're going to miss the ship window we told you at checkout, we email you a new date and you can cancel for a full refund then too.
Subscription renewals
Didn't mean to renew? If the box is unopened, email us within 14 days of delivery and we'll refund it and pause or cancel your subscription. Opened renewal boxes aren't refundable; the guarantee covers your first order only.
Damaged or wrong items
Send a photo within 7 days of delivery and we ship a replacement at no charge. No need to send anything back.
What we can't refund
Opened products outside the guarantee, orders older than 90 days, and shipping charges on orders that weren't your first order.
How refunds are paid
To your original payment method, within 7 business days of approval. Your bank may take a few more days to post it.
Email support@raus.co with your order number. A person answers.